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Return & Refund Policy – Hakira

Thank you for shopping at Hakira. Each item is crafted with care and intention, and we hope you love your order. Please read our return and refund policy carefully.

1. Returns
   

If you wish to return an item, please contact us first at info@hakira.be within 14 days of delivery and include:

• Your order number

• The reason for your return

• Photos of the item if applicable

Returns must be approved by our team before being sent back.

1. Return Conditions
   
   To be eligible for a return:
   
   • The item must be unused and in its original condition
   
   • The item must be returned in the original packaging
   
   • Proof of purchase is required

Items that show signs of use or damage caused by the customer may not be eligible for a refund.

1. Damaged or Defective Items
   
   If your item arrives damaged or defective, we sincerely apologize. Please contact us at info@hakira.be within 7 days of delivery and include:
   
   • Your order number
   
   • Clear photos of the damage or defect
   
   • The original packaging (if possible)

We will review the issue and offer a replacement or refund where appropriate.

1. Refunds
   
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
2. Non-returnable items
   
   The following items are not eligible for return:
   
   • Items that have been used or damaged after delivery
   
   • Items returned without original packaging
   
   • Gifts or PR items
3. Questions
   
   If you have any questions regarding your order, feel free to contact us at info@hakira.be.